HQ Coney

Terms of use

Effective November 10, 2026

These terms cover the HQ Coney app and these web pages, run by HQ Coney (“the club”, “we”), a private members club. By using the app you agree to these terms and to our privacy policy. If you don’t agree, please don’t use the app.

Who can use the app

• The app is for club members, club staff, and people applying to join. You must be 18 or over.
• Membership is by invitation: people apply in the app, and members vote on each applicant. Applying doesn’t guarantee membership.
• Guests don’t need the app. A guest’s day pass comes by text once the visit is approved.

Your account

• You sign in with your mobile number and a one-time text code. Keep your phone and your codes to yourself.
• Your account and your door access are personal. Don’t share them or let anyone use them.
• Keep your details up to date, and tell us at coney@flatout.solutions if you think someone else has used your account.

The club rules

The club rules are shown in the app when you apply, and you agree to them with your typed signature. They cover respect for others, guests, door access, private spa time, peak hours, private events, and reservations. The rules are part of these terms. If these terms and the club rules ever disagree, the club rules apply to life in the club.

Bookings

• Book spa time, treatments, and the cigar room through the app, within the limits the club rules and the app show you.
• A booking can be moved or cancelled by the club, for example when the space is rented for a private event. We’ll tell you in advance whenever we can.

Dues and tabs

• The app shows your dues, your house tab, and what you’ve paid. It doesn’t take payments: you pay the club directly, for example by Zelle or check, as the app explains.
• The price and billing terms are the ones shown when you applied, or as the club later tells members.
• If dues are overdue, the club may pause your access, including door access, until they’re paid.
• Deleting your account doesn’t clear what you owe.

Text messages

• What we send: HQ Coney texts only to run the club. Members get login codes and dues reminders, applicants get one text when their application is decided, guests get a day pass for each approved visit, founders get board messages and account-deletion alerts, and vendors get upkeep requests.
• How often: it depends on what you do in the app. Most members get only a few texts a month.
• Cost: Message and data rates may apply.
• Stopping texts: reply STOP at any time, and START to get them again. Stopping texts also stops login codes, so you can’t sign in to the app by text until you reply START.
• Help: reply HELP, or email coney@flatout.solutions.

Carriers are not liable for delayed or undelivered messages. Our privacy policy explains how we handle your mobile number.

Guests

You’re responsible for the guests you invite and how they behave. Only invite people who are happy for you to share their name and mobile number with the club. A guest who causes a problem may be banned from coming back.

Door access

The door buttons open the club’s real doors. Only unlock a door when you’re there, and don’t let in anyone who hasn’t checked in. Every unlock is logged.

The spa, sauna, and steam room

• Heat and treatments aren’t right for everyone. Check with a doctor first if you’re pregnant, have a heart or blood pressure condition, or have any other health concern, and don’t use the sauna or steam room after drinking alcohol.
• Starting the sauna or steam room from the app turns on real equipment. Only do it when you plan to use it, and follow any instructions posted at the club.
• Some treatments, such as massages, are booked through an outside provider’s website, and that provider’s own terms apply.

Things you must not do

• Use the app for anything illegal or to harass anyone.
• Try to get into accounts, data, or parts of the app that aren’t yours, or interfere with how the app works.
• Post false or offensive content in applications, reports, or messages to the board.

Suspending or ending membership

Membership is a privilege. The club may suspend or end your membership, and your access to the app and the club, if you break the club rules or these terms, or as the club rules otherwise allow.

Deleting your account

You can delete your account at any time in the app (Membership, then Delete account) or on the web. Your club and door access ends right away. The privacy policy explains what’s deleted and what the club keeps.

Outside services

The app relies on other companies to work, including Supabase, Twilio, Kisi, Expo, Apple, and Google, and it links to outside services such as the club’s WhatsApp group. We don’t control them, and their own terms apply when you use them.

Availability

We work to keep the app running, but we can’t promise it will always be available or free of errors. Texts, notifications, door unlocks, and spa controls can be delayed or fail, for example when a provider or the club’s internet is down. Don’t rely on the app as your only way into the club.

Our responsibility

The app is provided “as is”. To the extent the law allows, the club isn’t responsible for indirect losses, or for losses caused by outside services, by events we can’t reasonably control, or by not following these terms or the club rules. Nothing in these terms limits any responsibility that the law doesn’t allow us to limit.

The app itself

The app, its design, and its content belong to the club or the people who license them to us. You may use the app only for your own club membership.

Changes

We may update these terms. When we do, we’ll change the date above and tell members about significant changes in the app. If you keep using the app after a change, you accept the new terms.

Contact

HQ Coney, coney@flatout.solutions